Frequently Asked Questions

Ordering

What do you sell?

We design and make modern, pun-tastic cross-stitch kits and patterns (plus a few cute extras like needle minders). Everything is beginner-friendly and designed to make you smile.

Are your kits suitable for beginners?

Yes! Our kits are designed with beginners in mind. You’ll get the essentials you need, plus clear instructions to guide you from first stitch to finished masterpiece.

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Do you sell digital patterns as well as physical kits?

We do both.

• Physical kits: everything you need delivered to your door

• Digital patterns: instant download (perfect if you already have supplies)

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Do you have a shop where we can buy CraftySmith products?

We don’t have a physical shop at the moment. All sales are online (through this website or Etsy). We also attend shows throughout the year — you can find upcoming dates on our Events page.

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What’s included?

What’s included in a physical kit?

Each kit includes the core materials you need to complete the design, plus instructions. (Exact contents can vary by kit — check the product listing for the full details.)

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Do the kits include everything I will need to complete the cross stitch kit?

Yes — each kit includes the hoop, Aida, backing felt, required thread, basic instructions on getting started, a needle, and a needle threader.

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What do I need if I’m buying a digital pattern?

You’ll need your own fabric, thread, needle, and hoop/frame. The listing will tell you the recommended fabric count and thread colours so you can match it easily.

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Are your kits REALLY hand made?

Yes, 100%. They are my designs, and I cut, print, fold, thread, and pack each kit by hand.

I don't appear to have enough thread.

Each thread colour comes with six strands. Before you start stitching, the thread needs to be separated and reduced to two strands.

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What do the different Aida counts mean?

Aida count is the number of stitches per inch — i.e. how many crosses you can stitch in a straight line in one inch. Common counts are 14, 16, or 18 (with smaller and larger counts available too). Most of my kits are 14 count, though I do have a few that are 18 count.

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Shipping & delivery

Do CraftySmith Ltd. ship internationally?

Usually I do, please contact me first if it's going international. We’ve sent kits as far as Australia and regularly ship to the US.

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How long will it take to be dispatched?

All kits are made to order.

• UK orders: typically prepared and dispatched in 7–10 days

• Outside the UK: estimated dispatch 10–14 days, but it may take longer

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Returns & issues

Do you accept returns?

If something arrives damaged or there’s an issue with your order, please contact us and we’ll make it right.

 

Can I return a digital pattern?

Because digital files are delivered instantly, we usually can’t offer returns on digital downloads. If you’ve got a problem with the file, though, message us — we’ll help.

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Wholesale

Do you sell your products wholesale?

Yes, we do. If you’re interested in stocking CraftySmith products, please contact us directly to discuss options.

 

Eco & materials

Are your kits environmentally friendly?

All packaging in our kits is recyclable, and the kit components are made from natural products. The only non-vegan item is the backing felt — this can be removed on request.

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Patterns, licensing & custom requests

Can I sell finished pieces made from your patterns?

In most cases, yes — finished pieces are totally fine to sell in small quantities. Please don’t resell, redistribute, or share the pattern files themselves.

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Do you take custom pattern requests?

Sometimes! If you’ve got an idea, send it over and we’ll let you know what’s possible and the timeline.

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Care & help

I’m stuck — can you help me?

Of course. If you’re unsure about a stitch, colours, or where you’re up to, message us with a photo and we’ll do our best to help.

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How should I care for my finished piece?

We recommend gentle handling and keeping it out of direct sunlight to help colours stay bright. If you plan to wash it, test carefully and follow the fabric/thread care guidance.

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About CraftySmith

Who makes these kits?

CraftySmith is run by Laura (with a little help from her husband). All patterns are designed in-house and kits are handmade in the UK.

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How can I contact you?

You can reach us via the contact form on the website or email. We aim to reply within 48 hours (Monday–Friday).

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