At CraftySmith we take your privacy very seriously. We collect and process personal data at various contact points for different uses and these are stored on a secure server location with strict security access. The data collected includes, but is not limited to, Name, Address, Email, and Telephone Number.
How do we use our data?
When purchasing a product or entering into a contractual relationship with CraftySmith, we require personal information to complete our contractual obligations. We will retain your personal information to communicate with you about your purchase and we will also store the information for research purposes to track visitor engagement.
If you are a Friend or a Supporter, we may communicate with you about any applicable benefits or offers that may be of interest to you, including, but not limited to, discounted events, appropriate newsletters, and renewing your support of CraftySmith.
We will only send you marketing communications when you have given us explicit consent to do so, and only via the channels and for the preferences you have expressed. We record this consent and periodically may ask you to re-confirm your communication preferences.
At times, you may be contacted to complete a survey about your experience at CraftySmith. This will help us review our services to you to ensure that we are providing the best visitor experience possible.
We will never pass your personal data on to other third parties.
Your data may also be available to our website provider to enable us and them to deliver their service to us, conduct analysis and research on demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources. Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity the following will apply:
Your data will be made available to our website provider.
The data that may be available to them include any of the data we collect as described in this policy.
Our website provider will not transfer your data to any other third party or transfer your data outside of the EEA.
They will store your data for a maximum of 7 years.
Updating us & requests
Please email us via firstname.lastname@example.org should you wish for us to stop processing your personal data in any way or would like to remove your details from our records. Corrections/amendments to personal data should be made via the same channels.
You can update your marketing communication preferences by following the directions in any communication, or via email on email@example.com.
Under the DPA and GDPR regulations, individuals have the right to access their personal data and supplementary information. If you would like a copy of the data we hold for you, please email us via email firstname.lastname@example.org. There is no fee for us to provide this information, and we will comply within one month of receiving the request.
Should you believe that CraftySmith have been unable to resolve your information rights concern, you can raise the matter with the Information Commissioner’s Office and should do so within three months of your last meaningful contact with CraftySmith. Please see the link below or call the ICO on 0303 123 1113.
CraftySmith Ltd. (company number 13436179) is a limited company.